Master Services Agreement (Public Summary)

HIGHRISE SOFTWARE PTE. LTD. ("Company," "we," "us") provides custom AI agent development services as described in individual Statements of Work (SOWs). Each SOW defines the scope, timeline, deliverables, and fees for a specific project.

2.1. Company IP: We retain all rights to our pre-existing frameworks, evaluation methodologies, and development tools.

2.2. Client Deliverables: Upon full payment, we assign to you all rights to the custom production code and agent configurations developed exclusively for your project.

2.3. Third-Party Components: Deliverables may incorporate open-source components and rely on third-party LLM APIs (e.g., OpenAI, Anthropic, AWS Bedrock). Your use is subject to those providers' terms.

You acknowledge that AI technologies are probabilistic. While we build agents to meet defined metrics, we do not warrant that outputs will be error-free or 100% accurate. We are not liable for business decisions made solely on AI outputs without human verification.

Our total liability shall not exceed the fees paid under the specific SOW giving rise to the claim. Neither party is liable for indirect, consequential, or punitive damages.

We process client data solely to deliver the agreed services. We do not use client data to train our foundation models. Full details are in our Data Processing Agreement (DPA).

This agreement is governed by Singapore law. Disputes are resolved through arbitration at the Singapore International Arbitration Centre (SIAC). To receive the complete MSA, please contact us during the scoping process.