A phase ends with a concrete deliverable
- DELIVERABLESWeek 1–2
Map the workflow
as-isConduct a meeting with operators, map the current workflow, and audit the data, tools, and policies that need to be reviewed
Deliverables- Workflow map
- Data inventory
- Eval criteria
- Fixed-scope plan
- ArchitectureWeek 2–3
Design the agent contract
Design the agent: tool surface, memory model, policies, fallbacks, and the evaluation harness that scores every change afterward
Deliverables- Agent contract
- Tool surface
- Eval harness v0
- Rollout plan
- BuildWeek 3–6
Iterate against real data
Iterative builds against your real data. Weekly checkpoints with stakeholders.
Deliverables- Working agent
- Versioned prompts/tools
- Integration code
- Weekly demo
- EVALUATEWeek 6–8
Offline evals, online shadow runs
Offline eval suites plus a shadow week in production. Ships only after quality clears the bar you set
Deliverables- Eval report
- Failure mode analysis
- Shadow-mode metrics
- Go / no-go review
- DeployWeek 8+
Production hand-off with on-call
Production process handover with monitoring, alerts, and a 30-day on-call period. Subsequent medical insurance is optional
Deliverables- Production deployment
- Runbook
- Monitoring dashboards
- 30-day on-call
The way
we engineer
Gut feel does not
Clean tool surfaces catch what prompt tuning can't. Most agent failures come from bad tool design, rarely from the model itself
A function call handles everything a function call can do reliably
You decide what counts as high-stakes